/ FAQS
Questions and answers
What renters ask before a tour: fees, pets, parking, leases and more. The leasing office answers anything else.
/ Tours
How can I tour?
Book a guided tour during office hours, take a self-guided tour on your own schedule, or walk through The Maple in 3D. The schedule a tour page has all three.
Read more: How can I tour?/ Applying
How do I apply?
Choose a floor plan and apply online from its page. A plan with no homes free takes a waitlist instead. The fees list shows what is paid when you apply.
Read more: How do I apply?Is there a special right now?
When there is one, it shows at the top of every page with its terms and the date it ends. The leasing office can answer questions about it.
Read more: Is there a special right now?/ Who can apply
Who can apply?
Everyone 18 or older who will live in the home applies and signs the lease. The leasing office shares the income and screening criteria before you apply.
Read more: Who can apply?/ Leases
How long are the leases?
Each floor plan shows the lease lengths it offers, and the leasing office can tell you the rent for the term you want.
Read more: How long are the leases?/ Moving in
When can I move in?
Every home listed on the floor plans page shows the date it is free. A holding deposit keeps the home for you while your application is reviewed.
Read more: When can I move in?/ Fees
What do I pay besides rent?
Every fee is listed on the floor plans page in groups: applying, moving in, every month, pets, parking and storage, and charges that apply only in some cases. Each plan's total monthly price already includes the required monthly fees.
Read more: What do I pay besides rent?/ Deposits
How much is the security deposit?
It depends on the floor plan. Each plan's page shows its deposit, and the fees list says when and how a deposit is returned.
Read more: How much is the security deposit?/ Paying rent
How do I pay rent?
Online through the resident portal, by bank transfer with no fee or by card with a processing fee. The fees list has the card fee and the late fee.
Read more: How do I pay rent?/ Utilities
Which utilities do I pay?
Water and sewer are billed with the rent by what your home uses, electricity is paid to the local utility in your name, and Wi-Fi, trash and pest control are set monthly fees. The fees list has each one.
Read more: Which utilities do I pay?/ Renters insurance
Do I need renters insurance?
Yes. Bring proof of your own policy before move-in; the fees list says how much liability coverage it needs.
Read more: Do I need renters insurance?/ Parking
Where do I park?
Open parking beside every building comes with your home. Detached garages and EV charging spaces cost extra; the fees list has their prices.
Read more: Where do I park?/ Pets
Are pets allowed?
Yes. Cats and dogs are welcome within a weight limit, and some dog breeds are restricted. The pets page has the policy, and the fees list has the pet fee and pet rent.
Read more: Are pets allowed?Do assistance animals pay pet fees?
No. An assistance animal has no pet fee, pet rent or deposit. The leasing office can tell you what to bring.
Read more: Do assistance animals pay pet fees?/ Amenities
What is there to use on site?
A pool with a sundeck and cabanas, a fitness center, a clubhouse with a game lounge and a coworking lounge are the main shared spaces, with a bark park, a pet spa and more outside. The amenities page lists every one.
Read more: What is there to use on site?What comes in each home?
Quartz countertops, stainless steel appliances, plank floors, a smart thermostat, keyless entry, a patio or balcony and a washer and dryer: stacked in the smaller plans and full-size in the rest. The amenities page shows which plans have what.
Read more: What comes in each home?Is there space to work from home?
Yes. The coworking lounge has a long worktable, lounge chairs and a coffee bar, and the conference room beside it can be booked at the leasing office.
Read more: Is there space to work from home?/ Accessibility
Are there accessible homes?
Yes. Some homes have a roll-in shower, grab bars and lowered counters, and first-floor homes have step-free entrances. The buildings have stairs to the upper floors and no elevators. The accessibility page has more, and the leasing office can tell you which homes are free.
Read more: Are there accessible homes?/ Smoking
Is smoking allowed?
No. Smoking is not allowed in the homes or in the indoor shared spaces.
/ Maintenance
How do I ask for a repair?
Residents send maintenance requests through the resident portal, and the maintenance team works on site.
Read more: How do I ask for a repair?/ LEASING OFFICE
Still have a question?
Call, email or send the leasing office a message.
Send a messageLeasing office
- Phone
- (614) 555-0142
- Address
- 1200 Alder Creek WayAlder Creek, OH 43000
- Office hours
Mon–Fri 9:00 AM–6:00 PM · Sat 10:00 AM–5:00 PM · Sun 1:00 PM–5:00 PM